FAQs

FAQs

Got questions?

Check out the answers to common questions about the Silver Bullet Hair Care range and services. If you cannot find an answer for your specific question, please get in touch.

How much does delivery cost?

We offer free delivery on all orders over $75. Registered delivery for orders under this amount is only $10. If the items in your cart add up within a few bucks of $75, consider adding an item to get your free delivery!

Where do you deliver?

We currently deliver within Australia only.

Do you require a signature for delivery?

Please make sure you give us a daytime delivery address that can accept the parcel as a signature is required if delivery isn’t to a PO Box address.

Do you deliver to Parcel Lockers?

No. We do not deliver to Parcel Lockers.

Do you deliver to PO Box addresses?

Yes. These orders will be despatched from our Sydney warehouse. As a result, delivery may take longer if you live outside NSW.

How long will it take for my order to be delivered?

In all, up to about 7 working days but most are delivered within this time. 99% of orders are posted out by the next business day. Orders are sent via Australia Post, who aim to deliver your parcel within 1-5 working days of us lodging it. Please consider that we don’t post out nor do Australia Post deliver on weekends. We cannot guarantee Australia Post delivery times and have been provided a guide only.

Will I receive an email confirmation once my order is placed?

Yes, from our sister e-commerce website i-glamour.com. Once your order is placed, an automated email is generated and sent to you to confirm that your order has been received, including a list of the items you have ordered. Please note that your credit card details are not sent in any emails from us. We also recommend that you never send your credit card details via email.

What is Click and Collect?

Click and Collect is our freight free option regardless of the value of your order. Click and Collect is available from our Sydney, Melbourne, Brisbane and Perth offices during regular business hours (9am – 4pm) Monday to Friday only. Unfortunately, this service is not available at any other time i.e weekends or after business hours. The opening hours and address details will be confirmed via email when your order is ready to collect.

You can pick up your order at reception from the following addresses:

  • Sydney: Unit 8 Discovery Cove, 1801 Botany Road. Banksmeadow NSW 2019
  • Brisbane: 65 Southgate Ave, Cannon Hill, QLD 4170
  • Melbourne: Unit 18, 40 Ricketts Road, Mount Waverley VIC 3149
  • Perth: 14 Fortitude Boulevard, Gnangara WA 6077

When your order has been picked, packed and is ready for collection, a member of the Silver Bullet customer service team will contact you via email.

Orders will only be released when all of the following is provided when picking up your order:

  • A copy of your emailed order confirmation.
  • The credit card used to pay for the order.
  • ID (a driver’s license etc.) which corresponds with the details on your order and credit card.

If you require your goods sooner, please advise us as soon as you’ve placed the order via email to organise priority service, along with your order number.

Your Click and Collect order will be held for 14 days from the day your order is invoiced and you are notified via email or telephone that your order is ready for collection. After 14 days your order will be cancelled, and we will contact you to arrange a refund of the order value. Please email us if you’re unable to collect in that time frame.

Can someone else pick up my Click and Collect order?

Yes. If you need to change the nominated person for collection, please email us their details along with your order number and credit card details you used to pay for the order ahead of time. Goods will not be released without this. The person you’re sending to collect your order will need to bring:

  • Their own ID which matches the name you nominated via email.
  • A copy of the original emailed order confirmation.

I sent you an email. How long before I get a reply to my enquiry?

We aim to reply to you within one working day, if not sooner. We have an enthusiastic customer service team, including hairdressers, who can answer any questions regarding our products.

How long is my Silver Bullet warranty?

For peace of mind, Silver Bullet guarantees your full-sized appliance against any defect arising from faulty workmanship or materials for 2 years from the date of purchase.

For the Silver Bullet Baby Travel Hair Dryers, Silver Bullet Worldwide Travel Hot Rollers, Silver Bullet Mini Clipper and Silver Bullet Nose and Ear Trimmer we guarantee against any defect arising from faulty workmanship or materials for 1 year from the date of purchase.

How do I claim my warranty?

To claim on the warranty, you need to retain your original proof of purchase. In the unlikely event of a faulty item, you can return it to us for exchange or a full refund of the purchase price together with the cost of the original freight fee. The item must be returned in original condition, include a copy of your original proof of purchase, a brief letter explaining the issue, and your best contact details during business hours.

You may send your item by regular mail however registered mail is highly recommended, so you can track that we received your return.

If you have any queries regarding your refund or return, please contact us either by email using the Contact Us form or by phone 1800 251 215 (Monday – Friday, 09:00 to 16:00 AEST).

All returned articles are to be sent to:

Silver Bullet
Locked Bag 5022
Business Hub Bourke Road
Alexandria Sydney NSW 2015

How do I look after the cord on my Silver Bullet?

When your appliance cools, fold the cord in the same way it was in the original packaging. Never allow the power cord to be pulled or twisted. Never wrap the cord around the appliance, as damage to the cord will occur at the highest flex point of entry into the appliance causing it to rupture and short circuit. Inspect the cord frequently for signs of damage. Immediately stop using if damage is visible or if the appliance operates intermittently.

How do I clean my Silver Bullet?

For straightening irons, curling and texture tools ensure your appliance is switched off and is cool. Wipe with a slightly damp, clean cloth to remove any excess products.

For hair dryers, ensure you appliance is switched off and is cool. Remove the rear filter cover and make sure this is clear of all dust and debris at all times.

For hair clippers and trimmers, after each use switch off and remove cut hairs from the cutting set using the cleaning brush. Wipe with a slightly damp, clean cloth. For long-lasting performance, it is important to oil the cutting set frequently with cutting set oil.

I just received my product and it's damaged. What do I do?

As soon as you receive your order, please inspect the parcel or carton containing your purchase for any external damage which may have occurred during transport. Please note: it is typical for parcels or cartons to have scuff marks as a result of transit without the contents being damaged. If you have opened your parcel and product damage is apparent, please Contact Us immediately with order details. Please retain all packing materials used for dispatch to enable proper inspection by Silver Bullet Hair.

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1800 251 215

Mon – Fri, 9am – 4pm AEST